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Find quick answers to your questions below...
Log-In and Registration
What do I do if I am asked for a different email address (this one already registered)?
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My newsletter or collection is missing pages.
When will my backorder arrive?
Do you keep account information?
How do I change my street or email address?
How much is my shipping?
Do I have to login to your website?
How do I return a newsletter or collection?
I received the wrong newsletter or collection.
What is your return policy?
When will my order ship?
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Money Back Guarantee
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
How do I buy/redeem a gift certificate?
How do I find a newsletter or collection?
How do I navigate the site?
Can I see a list of all newsletters and collections?
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How-to-Order Guide [PDF]